You can pause or close your account at any time. No persuasion, no retention emails, just the request actioned cleanly.
Cool-off
Lock the account for 24 hours to one week. Useful for a quick reset without losing your settings.
Time-out
Pause for up to six weeks. Logins are blocked but balances and history remain ready when you return.
Self-exclusion
Choose six months, one year or longer. The account locks fully and any pending balance is paid out before closure.
Permanent closure
Request closure from support or your profile. Confirmation lands within 24 hours and the account cannot be reopened.
Background and detail
Cool-off, time-out, self-exclusion or permanent closure
Closing an account at Alf Casino is not a single switch. A cool-off pauses play for 24 hours to seven days and is ideal for a short reset. A time-out blocks deposits and play for up to six weeks while keeping the account live. Self-exclusion runs from six months to permanent and is the strongest tool in the responsible gambling toolkit. Full permanent closure removes the account entirely once the balance has been paid out.
The verification step before closure
To stop someone else closing your account in bad faith, support confirms the request through your registered email and runs a quick identity check on the way out. Cleared real money balances are paid back to a verified method before the account is locked. The whole process usually finishes inside 24 hours.
After the account is closed
Marketing emails stop within seven days. Standard closures can be reopened by contacting support, while self-exclusion cannot be lifted early. Anyone wanting wider support can use the contacts on the get help page, or read the responsible gambling page for context on the available tools.
How do I close my Alf Casino account?
Open a live chat or email support and request closure. The team confirms in writing before the account is locked.
Can I reopen the account later?
Yes, unless it was closed under self-exclusion. Standard closures can be reactivated by contacting support.
What happens to my balance?
Any cleared real money balance is paid out to a verified payment method before the account is closed.
Will I keep receiving marketing emails?
No. Closure removes you from all marketing lists within seven days.